Job Details

**Job Description**

At Harris Health System, we champion better health for our patients, their families and our community, by connecting them to an integrated healthcare system that provides high-quality healthcare. Harris Health focuses on the delivery of primary care, wellness and prevention services to the residents of Harris County, Texas, through its extensive network of inpatient and outpatient facilities. Harris Health is a proud recipient of the prestigious National Committee for Quality Assurance designation for its patient-centered medical homes. Harris Health's medical faculty and residents are provided by its nationally recognized medical school partners: Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); and The University of Texas MD Anderson Cancer Center.

**Skills / Requirements**

**JOB SUMMARY:**

Meet, greet and interview customers to collect patient's feedback and elevate feedback/concerns to appropriate management level. Conduct minor deficiencies, and assist as necessary. Attend required meetings and departmental rounding sessions to assess potential issues and assist with resolutions. Assist with patient satisfaction analysis and in developing corrective action plans.

**MINIMUM QUALIFICATIONS:**

**Education/Specialized Training/Licensure**:

Associate's Degree required.

**Work Experience (Years and Area)**:

Two (2) years customer service, receptionist, phone operator, sales, hospitality, or healthcare experience. Healthcare preferred.

**Equipment Operated**:

Standard basic office equipment.

**SPECIAL REQUIREMENTS:**

**Communication Skills**:

Above average verbal (heavy public contact); exceptional verbal (public speaking);

Bilingual in Spanish, a plus.

Other Skills: Medical Terms, P.C., MS Word, MS Excel

**Advanced Training**:

Associate's Degree.

**Work Schedule**:

Weekends and Flexible

**Other Requirements:**

Exceptional communication skills that demonstrates our Service First Values

Critical thinking to understand how to help our patients. Ability to interact with patients and visitors, and

address needs as appropriate.